These Terms of Service (“Terms”) govern your access to and use of Sumora (“Sumora”, “we”, “us”), the lead-generation and outreach platform at trysumora.comand its subdomains (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind that business.
The Service
Sumora helps businesses discover potential customers and manage outreach across channels such as LinkedIn, Instagram, and email. Some features use AI to research leads and draft messages for your review. The Service is provided for business use only.
Your account
You must provide accurate information and keep your account credentials secure. You are responsible for all activity under your account. You must be at least 18 years old to use the Service.
Acceptable use
You agree not to:
- Use the Service to send spam, unlawful, deceptive, harassing, or abusive messages, or to violate anti-spam or data-protection laws.
- Violate the terms, policies, or rate limits of any platform you connect (including LinkedIn, Instagram, and email providers).
- Process personal data through the Service without a lawful basis to do so, or upload data you are not authorized to use.
- Reverse engineer, resell, or attempt to gain unauthorized access to the Service, or interfere with its operation or security.
- Use the Service to build a competing product.
You are solely responsible for the content of your outreach and for obtaining any necessary consents. Messages are queued for your review and sent on your instruction through the accounts you connect.
Third-party accounts and services
When you connect a third-party account, you authorize Sumora to act on your behalf as needed to provide the Service. Your use of those platforms remains subject to their own terms, and we are not responsible for their availability or actions, including account restrictions they may impose.
Plans, billing, and refunds
- Paid plans are billed in advance through our payment processor on the cycle shown at checkout. Fees are exclusive of taxes unless stated.
- You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period.
- Refunds. Except where required by law, fees are non-refundable once either three (3) days have passed since purchase or you have actively used the product for three (3) hours or more, whichever comes first. Before both of those thresholds are reached, you may request a refund by emailing hi@trysumora.com.
Intellectual property
Sumora and its software, design, and content are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the data and content you provide; you grant us the rights needed to operate the Service for you.
Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free, or that any particular outreach results, deliverability, or lead quality will be achieved.
Limitation of liability
To the fullest extent permitted by law, Sumora will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the three (3) months before the event giving rise to the claim.
Indemnity
You agree to indemnify and hold Sumora harmless from claims arising out of your content, your outreach, your use of connected platforms, or your breach of these Terms or applicable law.
Suspension and termination
We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to others, the platforms you connect, or us. You may stop using the Service at any time.
Changes
We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.
Contact
Questions about these Terms? Email us at hi@trysumora.com.